Privacy

Last updated: 10 November 2026

This privacy policy explains how Bracken & Bowl uses personal information when you visit this website or place an order. Bracken & Bowl is operated by Joshua Brennan and is based in Manchester, United Kingdom. We are the seller, and we are the data controller for the personal information we collect to run this shop.

If you have a question about your information, or you would like to exercise your rights, email us at joshua.ethan2402@gmail.com.

This is a plain-language store policy, not legal advice.

What we collect

We collect the information needed to take and fulfil orders and to reply to you, including:

your name and email address
your delivery address and, if different, your billing address
your order details, such as the items you bought and what you paid
messages you send us, for example about an order or a return
technical information such as your IP address, browser type and how you use the site, which may be collected through cookies or similar technologies used by this website

Payments are processed by Shopify and our payment provider. We do not store your full card number.

Why we use your information

We use your information to:

process and fulfil your order, including passing your name, delivery address and any needed contact details to our suppliers so they can send the goods to you
take payment and issue refunds
send you emails about your order, delivery or a return
reply when you contact us
keep records we need for tax, accounting and legal purposes
operate, secure and improve this website, including by using cookies that are needed for the site to work, such as remembering what is in your basket

We rely on one or more of the following bases under UK data protection law: taking steps to fulfil a contract with you, our legitimate interests in running and securing the shop, a legal obligation, or your consent where that is required, for example for non-essential cookies or marketing emails.

We will only send marketing emails if you have asked us to, and you can unsubscribe at any time.

Who we share information with

We share personal information only where it is needed to run the shop:

Shopify, which hosts this store and processes information on our behalf
our payment provider, to take payment and issue refunds
our suppliers, so they can fulfil your order and send it to you
delivery companies used by us or our suppliers to transport your order
professional advisers or authorities if we are legally required to do so

Some of these organisations may process information outside the United Kingdom. Where that happens, we expect appropriate safeguards to be in place, such as a recognised transfer mechanism.

Cookies

This website, like most online shops, uses cookies or similar technologies so that the site can function, for example to keep items in your basket and to keep you signed in. Some cookies may also be used to understand how the site is used. You can control cookies through your browser settings. If you block all cookies, some parts of the site may not work as expected.

How long we keep information

We keep personal information for as long as we need it to fulfil your order, handle returns, keep the records we are required to keep, and answer any questions you may have. We then delete it or anonymise it when we no longer need it.

Your rights

Under UK GDPR, you may have the right to ask us for a copy of the personal information we hold about you, to ask us to correct it, delete it, or restrict how we use it, to object to certain uses, and to ask for information you provided to us to be passed to you or another organisation in a portable form. You can also withdraw consent where we rely on it.

To make a request, email joshua.ethan2402@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.