Refund and returns

Last updated: 10 November 2026

This policy explains how returns, refunds and replacements work at Bracken & Bowl. We are based in Manchester, United Kingdom, and we are the seller of the goods you buy from this shop.

This is a plain-language store policy, not legal advice. Your legal rights as a UK consumer are not affected by anything written here.

Changing your mind

If you buy from us as a consumer, you usually have 14 days after you receive the goods to change your mind and cancel the contract, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To start a change-of-mind return, email us at joshua.ethan2402@gmail.com within that 14-day period. Please include your order number, the email address used at checkout, and which items you would like to return. We will then confirm how to send the items back.

You should return the goods without undue delay, and no later than 14 days after you tell us that you want to cancel. Items should be unused, in a saleable condition, and returned with their original packaging where this is reasonably possible.

For change-of-mind returns, you may need to pay the cost of return postage. We will refund the price you paid for the returned items, and the standard delivery charge you paid to receive them, once we have received the goods back or you have provided evidence that you have sent them. We will refund you using the same payment method you used at checkout, unless we agree otherwise. We may reduce the refund if an item has lost value because it was used or handled beyond what was necessary to check it.

Some items may not qualify for a change-of-mind cancellation if they are perishable, personalised, or sealed goods that have been unsealed and are not suitable for return for health or hygiene reasons, where the law allows this exception. If that applies to an item, we will explain this when you contact us.

If an item is faulty or not as described

You also have rights under the Consumer Rights Act 2015 if goods are not as described, not of satisfactory quality, or not fit for purpose.

If something arrives damaged, faulty or not as described, email us at joshua.ethan2402@gmail.com as soon as you can, with your order number, a short description of the problem, and photos if you have them. You should not be left out of pocket for returning goods that are faulty or not as described. We will explain the next step, which may be a repair, a replacement or a refund, depending on the circumstances and your legal rights.

How to contact us

Email joshua.ethan2402@gmail.com for all return and refund requests. We will reply with the next steps for your order.